Do not waste your time. I knew something was off by how many cars they had in their inventory and why they were having "extreme sales" to move cars out plus there was zero people in the dealership on a Saturday. It's solely due to the fact that they can't sell any cars. For me the sales people weren't the problem, it was the manager. He told me I wasn't being "truthful" because I wouldn't tell him who I was financing through or what my interest rate was because if you've ever bought a vehicle with financing through someone else...it isn't the dealerships business. Then he asked why I'm only maybe thinking about buying a car there and when I said I'm skeptical because honestly I've seen bad reviews about this dealership, he laughed and told me that people complain to complain. He then told me a story about an unhappy customer who they sold a car outright from after fixing a problem for that gentlemen and when I asked if the guy put down any sort of deposit, the manager laughed in my face. He said they don't take deposits. I've put down a deposit on all my vehicles used and new. He said in his "30 years of experience" that he has never heard of that. Okay and? Your point? It was a simple question. All this man did was mock me especially when he kept pressuring me to tell him what my interest rate was. He mentioned he could do 0% and I obviously looked at him dumbfounded (because I had already told him I would not switch my financing multiple times at this point). Then he legitimately mocked me and goes "oh did I get something out of you now? Are you paying attention now?" He told me to stop "playing games" as if I'm some girl trying to be in a relationship with him. It was disgusting and unprofessional. The customer service here is TERRIBLE. I don't care who you are or how many years you've been in the industry, you should know not to treat a customer like that. I've worked in management and sales, and that is NOT the way you behave towards a guest. They're under new management because they got bought out by Chevrolet in Tigard and still an awful dealership.
Do NOT TRUST these people. They LIE. We asked please DO NOT tag our credit and what did they do..we weren't interested in buying a car that day what SO EVER..You'd be a fool to trust these guys
I had my 1999 Honda Accord detailed here. They did such a wonderful job that I didn't recognize my car parked only a few feet away. Every inch was impeccably clean, inside and out. The car is still shining brightly! Thank you!.
Amazing buying experience. Sit and Tym are outstanding! Went in with what we wanted in mind and they completely exceeded our expectations. Thank you both so much! We will definitely be back!!
fidelity motors is a good place to purchase your next vehicle. very helpful and low pressure sales people. you are basically dealing with one person thru out the short visit you make here. grant was my sales guy and cared a lot about me as a person, not as a number.
Fidelity Auto Center is a US Car Dealer based in Tigard, Oregon. Fidelity Auto Center is located at 11880 SW Pacific Hwy, Tigard, OR 97223, USA.
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