Now a comment on my other accounting issues with ClubSport. As I mentioned, I have been paying dearly to do personal training. At times paying over $3,000 at a time to buy lower cost blocks. They asked me “do you want to put that on your account?” Are you kidding me..of course I do. Then at the end of the month they will just charge my credit card. So I get an almost 60 day float. BUT, when I said “yes” to this offer which they made, they refused because my credit limit was only $500. Keep in mind they are authorized to charge the card at any time.
So, I decided I needed to bring this to the attention of management. I met with a very nice woman who listened and admitted “that is not our policy.” Yet, never said, “I am sorry” or offered to as much as buy me a cup of coffee.
ClubSport is at the top of the charts here. Good on them. They are also by far the “premium cost” club out here as well. In my dealings with them I do not feel like I am a valuable customer at all. I know I know, the most valued customers they have are the ones that pay each month and never show up. After than tier I think people like me are important to their business. At no time in all this did I ever hear from anyone in overall management at Clubsport. That shows me that they are out of touch with their business and not going in the right direction. BYE CLUBSPORT.
The next thing that happened is that I was called by the head of accounting. Nice person but…she said she was sorry that they had not called me as opposed to emailing me. Good thought but wrong problem. It was clear to me that the accounting person had not been told what the real issue was which was telling my son that I owned them $350.00. It was reasonably clear to me that the first person I talked to had some type of oversight of the front desk who had told my son his dad was essentially a “deadbeat.” The first employee instead of taking any responsibly had tried to make it sound like this was an accounting problem.
Wow, this place is fancy. I went here for a kids birthday party and the facilities in here are super high end. Where do I start? The rock walls are HUGE and are bigger and more numerous than some rock wall businesses that only do rock Walls. That was the bulk of the kid activities was climbing and the staff was great and helpful and got all the kids turns quickly.
ClubSport has very bad accounting and customer service processes. In addition, once they were called out on this they totally dropped the ball again (pun intended) and did not apologize until I specifically pointed out that they had not, nor did they make even the slightest effort to make it right by providing even the smallest consideration to me. I hasten to add I am totally current with them and have been.
This is a highly competitive business. Due to all this I started to shop. LA Fitness has a brand new facility one exit down I-5 from ClubSport. I went in and learned I could solve my ClubSport problems by paying, get this…$500 for an entire YEAR. A YEAR. I do not want to say how large a saving that is but it is HUGE.
I went away from the party to check out the other areas and saw a wonderful juice bar and protein cafe next to a state of the art workout area. This is in addition to various courts, turfs, spinning classes, pools, and even a kids area for drop off during exercise time.
I do not know about you but sometimes I lose my credit card or even have it hacked. This time it was hacked while I was in Thailand. The card company was on the ball and cut it off. Clubsports will insist you give them access to your account..ie no credit here at all. Ok fine. But, when the card was cut off they sent me an email to let me know I was behind because the card had been stopped. Number one, that sooo went into my spam folder and second I get 40 emails an hour at times. So, it ended up that I owed ClubSport a whole $350 or so. Instead of calling me, they told my youngest son that I owed them money and then refused to let him in the club. WHAT??? Oh did I mention I am newly divorced and relationships with children are important.
My second time here. Took my son rock climbing. This facility accommodates pretty much everything you can think of including a place to eat called citrus. Very spacious and friendly. I know I need to come here more often to get a better understanding but so far so good.
All in all I say this place is super amazing and I'm scared to know what the price tag wound be for membership but I'm sure if you can afford it then it wound totally be worth it. I love that this is close to my house and easy to find as well.
The cafeteria and dining areas are also very nice and you can watch the basketball courts or rock walls or a giant projection TV with comfy leather seating. Had no issues here and once again the staff was great.
I have been a member here for at least four years maybe as many as six. The good news is that ClubSport has helped me drop 40lbs and go from almost needing blood pressure meds to not. It is a very nice facility. So why the low rating? My spend with ClubSport is likely over $9,000 a year and more likely $12,000 due to using a personal trainer there three times a week.
I lowered my review to two stars here is why.
Exceptional club! Great staff! Clean! Awesome childcare...my son looks forward to going every time. Its a wonderful community as well. It makes our family excited to workout!!!!
This place is wonderful. Members only and is usually not too crowded. There is plenty of space and equipment. Basketball, rock climbing, classes, pools (outdoor and indoor) and the best is 2 hours of daycare daily for the children to allow you time to work out. Their day care staff is great and the kids love going too.
Clubsport Oregon Fitness Gym is a US Gym based in Tigard, Oregon. Clubsport Oregon Fitness Gym is located at 18120 SW Lower Boones Ferry Rd, Tigard, OR 97224, USA.
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