Apple Stores are always a clean, well kept environment with good product availability as well as product access. At the time that I was there, they didn't have the newest MacBook Pro on display unfortunately (with touch bar). This was slightly disappointing. However, my colleagues and I were helped right away with no delay. The process involving the repair in which we were there for was a little longer than we had hoped, but that is to be expected on a Saturday morning.
This place is horrible, the staffs know nothing about their product. You need to wait at least 30mins to ask a simple question. This place should shut down. Bad experience ever
Horrible management. Disappointing considering I used to rank Apple (Bridgeport location specifically) very high in terms of customer service. Recently went in because my iPhone 7+ had stopped working. Had taken it in to a local tech specialist to find that it had a substantial amount of water inside. Very strange considering it is supposed to be water resistant up to 1 meter or for 30 minutes in lesser amounts. After speaking with several Apple reps, I was told to visit my local Genius Bar, where I was assured they would fix the problem. So I drove all the way from Corvallis to Tigard just to have a manager (female with short blonde hair) attempt to "sympathize" with me and tell me that the damage was likely due to manufacturer error, yet I am still responsible for paying for the damages??? She completely agreed that I was not at fault, but could not give me any explanation as to why I was still left with the reprocussions except for "that's our policy" and "I'm sorry this has happened to me too, I know how frustrating it is". As a longtime, loyal Apple customer I am extremely disappointed in the way I was treated and the situation was handled. Waste of my time and money, and quite frankly if Apple wants to keep their customers they ought to consider investing in some management and employees who actually care about them.
Employees are unfriendly, but they have no choice but to help you out. If you plan on returning an item, be prepared to be at the end of the queue. Obviously, your mileage may vary.
Manager at this store helped me handle a tricky situation with a return item and was very accommodating. The specialist I worked with was really helpful and nice too.
Apple Bridgeport Village is a US Electronics Store based in Tigard, Oregon. Apple Bridgeport Village is located at 7293 SW Bridgeport Rd SW Bridgeport Road, Tigard, OR 97224, USA.
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