Do not shop here. They are totally crooked. The delivery fee is per piece so 2 chairs is two fees and a table is another fee. It's insipid how they lie about the real delivery fee.
Great selection of furnishings. The White Glove delivery is outstanding.
My wife and I have purchased a few pieces of furniture over the last handful of years. Along with each piece we were sold the Worry No More product. My wife recently filed a claim, received terrible customer service, didn't hear back from anyone for over a month, called several times only to have my claim denied on a false technicality. She proceeded to dispute the claim, explaining what happened and how the item was torn. After several weeks of no communication and many unanswered emails, she received another denial stating yet another false technicality. With high hopes that Macy's would be appalled at the level of service she had received - my wife called our local store. She was told that she could only speak to the individual that sold us our furniture. We waited over a week to hear back from her. After no phone call, my wife called again. The rep was mildly dismissive and showed no real sign of empathy; however she said she would escalate our complaint and get back to my wife. After another week of no communication, my wife placed another follow up call. At this time she said she passed the complaint on but the individual was on vacation and she would get back to my wife the following week. My wife spoke for a few minutes regarding her level of frustration regarding the lack of communication and ownership. She became frustrated and they ended the conversation. After 2 weeks, again, no one had reached out. So, my wife place another follow up call intending to collect the contact information for someone in upper management. The same representative answered the phone and had no intent of helping my wife. She was incredibly unprofessional, showed a complete lack of authenticity, would not provide my wife with anyone's contact information and proceeded to hang up on her. Not only is this some of the worst customer service that we have ever experienced, but the sale of this insurance product and consequently the denial of my claim is absolutely consumer fraud and has major traction in the world of class action lawsuits. This situation could have been so easily rectified if just one person took ownership and showed a little bit of empathy. We would have been more than happy to be flexible and work out an agreement that satisfied both my wife and I(the consumers) and Macy's. To say that we are disappointed in the level of service that we have experienced would be a gross understatement. Foolishly, we had faith that our local Macy's store would have actually wanted to rectify the situation and turn a negative experience around.
The couch sales people were all over us before I looked at my first couch
and when I had question about my bill the customer service was very alert to help me and took care of m my problem without any delay. The delivery was perfect. I could not have been any happier:) Thank you, Daneen
The thugs in mattresses also sold me a box spring I do not need but charge so much money to return it I simply ended up throwing it away.
This store is truly no better then a fly by night front for fraud
If this is not bad enough the mattress salesmen lie about warranties. I told my clerk I didn't want a warranty and he said fine but do you want a mattress protector. I said sure and he informed me it was 140 dollars. Come to find out he had secretly sold me a warranty. I saw his deceit and was able to stop the warranty.
The sales people were so much fun and helpful at Aloha, Or. when I bought my furniture
The manager here should be fired as well as all the crooked monsters who work there
Macy S Furniture Gallery is a US Lodging based in Tigard, Oregon. Macy S Furniture Gallery is located at 9009 SW Hall Blvd, Tigard, OR 97223, USA.
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